Business Policies

These policies apply to everyone who works with me or joins my community, including members of The Sanctuary and private clients. For private clients they are part of your Private Client Agreement. In them, “I” means Leslie Ellis, founder of HeartSong Yoga and Wellness Center, LLC.

Business hours and response time

My business hours are Monday through Thursday, 8 am to 5 pm Pacific time. I reply to messages within 24 hours during those days. Messages that arrive Friday through Sunday, or on a holiday, are answered on the next business day.

How to reach me

For help with a technical issue, such as logging in or accessing classes and recordings, email me at leslie@yogaheartsong.com.

Sanctuary members are welcome to share reflections, updates, and requests for support in the Community Feed. For anything sensitive, please email me instead.

Private clients are welcome to email or text me to share updates, requests, or notes before a session. If you have my phone # you may text me. If you don’t have it and would like to be able to communicate that way, please ask me.

Urgent and sensitive matters

Email, text, and the Community Feed are not the place for urgent health concerns. If you are having a medical emergency, please call 911 or your local emergency number, and contact your healthcare provider for anything that needs prompt attention. If you want to talk about something delicate, we can do that during a session, or I can schedule a brief call if it cannot wait.

Privacy

I take care with what you share with me. My business email is set up with privacy in mind, and my emails carry a confidentiality statement. Email and text are still not perfectly secure, so please share only what you are comfortable putting in writing. The Community Feed is visible to other members, so please share there only what you are comfortable sharing with the group.

Time off and holidays

I will let members and clients know about holidays and vacation time by email and/or in the Sanctuary Community. If I plan time off after private sessions are already scheduled, I will give you as much notice as I can, and I will offer an alternate time or move the session into your next block, as described in your Private Client Agreement.

Changes to these policies

I may update these policies from time to time. I will email you before a change takes effect, and the current version is always available from me on request.

Updated October 2026